This Privacy Policy explains how GoCar Seville (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website. By using GoCar Seville, you agree to the practices described in this policy.

Who We Are

GoCar Seville is a car rental comparison and booking website. We are not a rental company and we do not own vehicles. We connect users with local rental partners and display available offers in one place.

What Information We Collect

Depending on how you use the website, we may collect the following categories of information:

Information you provide

Contact details such as name, email address, and phone number when you submit a request or complete a booking.
Trip details such as pickup and drop-off location, dates, flight time (if provided), and driver information required for the reservation.
Messages you send us through contact forms or support channels.

Information collected automatically

Device and usage data such as IP address, browser type, pages viewed, and approximate location derived from IP (country/city level).
Cookies and similar technologies used to keep the site working, remember preferences, and improve performance.

How We Use Your Information

We use your information to:

Provide the website services and show relevant car rental offers.
Process and confirm reservations and send booking-related emails (such as vouchers and instructions).
Connect you with the rental partner selected during booking.
Respond to your questions and provide customer support.
Prevent fraud, protect security, and comply with legal obligations.
Analyze site usage to improve our content, filters, and user experience.

Bookings and Sharing Data With Rental Partners

When you book a car, we share the necessary reservation details with the rental partner who will provide the vehicle. This may include your name, contact details, driver details, and booking information. The rental agreement is signed directly with the partner at pickup, and the partner is responsible for vehicle handover and rental support.

Rental partners may have their own privacy policies and processing practices. We recommend reading the partner’s terms shown in your voucher or booking page.

Payments

Payments (such as prepayments to reserve a car) may be handled by trusted payment providers. We do not store full card details. Any payment processing is performed securely by the payment provider according to their standards.

Cookies

We use cookies and similar technologies for:

Essential cookies to make the site work properly (for example, keeping sessions active).
Preference cookies to remember your settings (for example, language or filters).
Analytics cookies to understand traffic and improve the website.

You can manage cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area or the United Kingdom, we process personal data under one or more of these legal bases:

Contract – to provide booking services and reservation support.
Legitimate interests – to improve our website, prevent fraud, and ensure security.
Consent – where required for certain cookies or marketing communications.
Legal obligation – where we must comply with applicable laws.

Data Retention

We keep personal data only as long as necessary to provide our services, handle bookings and support requests, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the type of data and the purpose for which it is processed.

Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. You may also have the right to data portability and the right to withdraw consent where processing is based on consent.

To make a request, contact us using the details provided on the website. We may need to verify your identity before processing your request.

International Transfers

Your data may be processed in countries other than your own, including where our partners or service providers operate. When required, we use appropriate safeguards for international transfers.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review the privacy policies of those third parties.

Children

Our services are intended for adults and are not directed to children. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us via the support details listed on GoCar Seville.